3 CORE VALUES “In serving our valued customers we are guided by our Core Values which identify what is truly important to us.” TRANSPARENCY We are honest, open, clear, and timely in communicating and conducting our business affairs with each other, our customers, and business associates. CUSTOMER SATISFACTION We recognise that meeting and exceeding the expectations of our customers must guide our decision-making and behaviour. LOYALTY We are committed to protecting the assets and ensuring the best interests of NIBTT, and will avoid doing anything to tarnish our reputation and corporate image. SERVICE DELIVERY We are committed to timely, high quality service. MUTUAL RESPECT We value and respect each other as persons, professionals, and team members, subscribing to the same mission, vision and values. EMPLOYEE DEVELOPMENT & RECOGNITION We support and value our employees whose commitment and drive demonstrate a loyalty to the NIBTT’s traditions of yesterday and the vision of tomorrow. INTEGRITY We are committed to high standard of personal and professional integrity and ethical behaviour. TRUSTWORTHINESS We will be a company that is trusted by our stakeholders. FAIRNESS We strive to be fair and equitable in our treatment of all customers. TEAMWORK We promote collaborative development as we work, learn and strive for excellence together.